Clear terms. No surprises.

“EliteReply,” “we,” “us,” and “our” refer to EliteReply LLC, 8 The Green, Suite R, Dover, DE 19901.

“Professional” means a person who creates or operates a booking page on the Platform.

“Client” means a person who submits a request through a Professional’s booking page.

“Request” means information and any attachments a Client submits for the Professional to review through the Platform.

“Booking page” means a Professional’s page for presenting profile information and receiving requests.

“Platform” means the EliteReply website, booking pages, and related services we make available.

“Content” means information, text, images, files, or other material submitted to or made available through the Platform.

“Free” means the plan with a configurable monthly request limit. “Pro” means the paid subscription plan, with unlimited requests, CSV export of requests and no EliteReply branding as described on the Platform.

“Stripe” means Stripe, Inc., which processes Pro subscription payments for EliteReply.

By accessing or using the Platform, you agree to be bound by these Terms, our Privacy Policy, and any applicable Service-specific terms. If you do not agree, do not use the Platform.

You must be at least 18 years of age, or the age of majority in your jurisdiction if higher, to create an account.

You may not create an account on behalf of another individual or entity without authorization. You may not impersonate another person or misrepresent your identity or affiliation.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

The Platform lets a Professional present a booking page and receive information from Clients describing what they need. EliteReply may use automated triage to review and classify requests.

When automatic handoff is on, qualified requests unlock the Professional’s calendar on the booking page. Requests that need review stay locked until the Professional decides. Depending on available options, the Professional may ask for clarification, send a message or link, or decline a request. The Professional may record the outcome.

EliteReply provides technology to support this workflow. The Professional is responsible for the services they provide, their calendar and availability, and decisions about requests. EliteReply does not guarantee that a request will result in a booking or that a calendar link will result in an appointment.

We may add, change, suspend, or discontinue Platform features. Where practicable, we will give notice of material changes.

(a) Free Plan. The Free plan has a monthly request limit that may be configured by EliteReply and displayed in the Platform. If a request is identified as noise, its usage may be credited back to the Free plan’s monthly allowance as described in the Platform.

(b) Pro Subscription. Pro is available on a monthly or annual subscription basis. Stripe processes subscription payments on EliteReply’s behalf. EliteReply does not process or hold payments between Clients and Professionals.

(c) Renewal. A Pro subscription renews automatically at the selected billing interval until cancelled. The applicable price and billing interval are shown during purchase and may be updated before a renewal as permitted by law.

(d) Cancellation. You may cancel at any time by emailing our monitored support mailbox at support@elitereply.com. Cancellation takes effect at the end of the current billing period, and you may continue to use Pro through that period.

(e) Subscription Refunds. Subscription charges are not refundable for a partial billing period, except where required by law. This does not limit any non-waivable rights you may have under applicable law.

(f) Taxes. You are responsible for any taxes applicable to your use or purchase of the Platform, except taxes on EliteReply’s income.

5.1 Client requests

A Client submits information to the Professional through the booking page. The Professional, not EliteReply, decides whether and how to respond, provide services, or arrange an appointment. Any separate services or payment arrangements are between the Client and the Professional.

5.2 Pro subscription disputes

Questions about a Pro subscription charge, cancellation, or refund may be sent to support@elitereply.com. Stripe may also provide payment or billing support under its own terms. Nothing in these Terms limits rights that applicable law gives you.

5.3 Previous paid-booking features

Transactions made through EliteReply's previous paid-booking features before October 26, 2026 remain governed by the terms in effect when they were made. Those terms are available on request from legal@elitereply.com.

(a) Ownership. As between you and EliteReply, you retain ownership of Content you submit or make available through the Platform.

(b) License Grant. You grant EliteReply a limited, non-exclusive, worldwide, royalty-free, revocable license to host, store, reproduce, display, and transmit your Content as reasonably necessary to provide, maintain, and secure the Platform, including presenting your booking page and processing requests. This license ends when you delete the applicable Content or close your account, except for Content already made available to others and copies retained as described in the Privacy Policy or as required by law.

(c) Your Responsibilities. You represent that you have the rights needed to submit your Content and grant the license above. Do not submit Content that violates law or another person’s rights.

(d) Copyright Notices. To report copyright infringement, contact legal@elitereply.com with the information required by applicable law, including, where applicable, 17 U.S.C. § 512(c)(3).

(e) Platform IP. EliteReply retains all rights to the Platform’s design, code, trademarks, logos, and proprietary technology. Nothing in these Terms grants you any right to use EliteReply’s trademarks without prior written consent.

You agree not to use the Platform to: (a) violate any applicable local, state, national, or international law or regulation; (b) harass, threaten, defame, stalk, or intimidate any person; (c) transmit Content that is unlawful, harmful, fraudulent, deceptive, obscene, or otherwise objectionable; (d) send unsolicited commercial communications (spam); (e) upload Content you do not own or do not have the rights to distribute; (f) impersonate any person or entity, or falsely represent your affiliation;

(g) attempt to gain unauthorized access to the Platform, other accounts, or connected systems; (h) reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform; (i) circumvent, disable, or interfere with payment systems, security features, or access controls; (j) use bots, scrapers, or automated tools to access the Platform without express written permission; (k) facilitate money laundering, terrorist financing, or sanctions evasion.

Violations may result in suspension or termination of access and, where appropriate or required by law, referral to relevant authorities.

(a) Voluntary Termination. You may request account closure by contacting support@elitereply.com. Closure may affect your access to the Platform and does not eliminate obligations or rights that arose before closure.

(b) Involuntary Termination. We may suspend or terminate your account, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraud, or if required to comply with legal obligations. Where reasonably possible, we will provide written notice and an opportunity to cure non-material violations before termination.

(c) Effect of Termination. Upon termination, your right to access the Platform ceases. We handle information associated with a closed account as described in the Privacy Policy, including retaining information where reasonably necessary for legal, security, dispute-resolution, or recordkeeping purposes.

(d) Survival. Sections relating to intellectual property, limitation of liability, indemnification, and dispute resolution survive termination.

You agree to indemnify, defend, and hold harmless EliteReply, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with: (a) your use of the Platform; (b) your Content; (c) your violation of these Terms; (d) your violation of any applicable law or regulation; or (e) your violation of any third-party rights, including intellectual property rights.

EliteReply reserves the right to assume exclusive control of the defense of any matter subject to indemnification, at your expense.

(a) AS-IS. THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

(b) LIABILITY CAP. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ELITEREPLY’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (i) THE AMOUNT YOU PAID TO ELITEREPLY FOR THE PLATFORM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) FIVE HUNDRED US DOLLARS ($500).

(c) EXCLUSION. IN NO EVENT SHALL ELITEREPLY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE.

(d) EXCEPTIONS. NOTHING IN THESE TERMS LIMITS LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

(a) Informal Resolution. Before initiating formal proceedings, you agree to contact legal@elitereply.com and attempt to resolve the dispute informally within 30 days.

(b) Binding Arbitration. If informal resolution fails, any dispute arising out of or relating to these Terms shall be resolved by binding arbitration administered by JAMS under its Streamlined Arbitration Rules. The arbitration shall be seated in Wilmington, Delaware, or, at your election, conducted by video conference. The arbitrator’s award shall be final and binding.

(c) Class Action Waiver. YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY AND NOT AS PART OF ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

(d) Jury Trial Waiver. YOU WAIVE ANY RIGHT TO A JURY TRIAL.

(e) Small Claims. Notwithstanding the above, either party may bring an individual action in small claims court for disputes within that court’s jurisdictional limits.

(f) Injunctive Relief. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to conflict of law principles.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

The failure of EliteReply to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Neither party shall be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, war, terrorism, government actions, internet or telecommunications failures, power outages, or third-party service disruptions (including Stripe outages).

The affected party shall provide notice to the other party as soon as reasonably practicable and shall make reasonable efforts to mitigate the impact of the force majeure event.

(a) We may change these Terms. For material changes, we will give at least 30 days' notice by email to the address on your account and by a notice on the Platform before the changes take effect. Other changes take effect when posted.

(b) Acceptance. Continued use of the Platform after the effective date of any modification constitutes acceptance of the updated Terms.

(c) Rejection. If you do not agree with a material change, you may stop using the Platform and request account closure before the change takes effect.

(d) Contact. Questions about these Terms or legal notices may be sent to legal@elitereply.com. EliteReply LLC, 8 The Green, Suite R, Dover, DE 19901.